Clear terms for every order

Find out how orders are processed, how shipping works, and how we look after you after checkout.

Shipping methods and delivery timelines are shown at checkout, so you know the expected arrival window before you confirm your order. Each order is prepared and dispatched once payment is confirmed, and tracking details are shared as soon as the parcel leaves our hands.

Returns and exchanges are welcome within the stated return window, provided items are unused and returned in their original packaging. Contact our support team before sending anything back, and we will confirm the next steps for a refund or exchange.